Emergency Services

We’re a button-push away

OnStar Emergency Services when and where you need us

OnStar Emergency Services during an emergency at night in the city.

We’re here for you — no matter what kind of emergency.

Unexpected events can happen any time. Whether you’re in a crash, having a medical emergency, need assistance at home, or need help during severe weather, an OnStar Emergency Advisor* is ready to help you.
 
  • Caught in a storm or natural disaster? With Crisis Assist,* Advisors can help you locate shelter and resources and assist with directions when needed.
  • Stranded, out of gas, or have a flat tire? With Roadside Assistance,* we’ll help coordinate assistance to your location and help you get back on the road in no time.
  • Involved in a crash? Automatic Crash Response* alerts us with your location and critical crash details so we can contact the appropriate 911 centre to request help be sent to you, even if you can’t ask for it.
     

No matter where you are or when you need us, our specially trained Emergency Advisors can contact 911 to request assistance be sent to your location and can provide emergency medical, fire and police guidance until help arrives on the scene. You are never alone and always have a human connection in your time of need when you have OnStar.

 

Life is unpredictable. It’s why we built the
Safety & Security Plan.

Life can send us curveballs in all forms. We’re here for you. Lost? We’ve got you. Fender bender? We’ve got you. Flat tire? We’re on it. Car thieves? We can try to stop them in their tracks.* The OnStar Safety & Security Plan* gives you Roadside Assistance,* the OnStar Guardian® app* and Stolen Vehicle Assistance.
 
See the Plan



Life is unpredictable. It’s why we built the
Safety & Security Plan.

Life can send us curveballs in all forms. We’re here for you. Lost? We’ve got you. Fender bender? We’ve got you. Flat tire? We’re on it. Car thieves? We’ll stop them in their tracks.* The OnStar Safety & Security Plan* gives you Turn-By-Turn Navigation*; GM Roadside Assistance* (including towing); and if you’re in a crash,* we’ll check in and request help, even if you can’t ask for it.
See the Plan
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Safety & Security Plan highlights

Stolen Vehicle Assistance 

If your car is stolen, call on us and we’ll work with law enforcement to try to get it back.*

 
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Roadside Assistance

Whether you’re out of gas, your tire’s flat, or your car just stopped and who knows why, we’ll get you a tow or the help you need to get back up and running.
Read More

OnStar Guardian® app

You’ll have our safety services with you — on your phone.* Plus, add up to seven family members or friends,* so they’ll have OnStar safety services too.
Read More
OnStar helps a medical emergency.

Health scare across the border

An Alberta dad turned to OnStar when his son went into anaphylactic shock on a road trip to Montana.
Read the Story
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We’re here for you through all kinds of emergencies

Emergencies come in many forms. Here are some of the ways we’re here for you.
A police officer arrives at a scene thanks to OnStar's vehicle mobile app.

OnStar joins police on the hunt for Member’s stolen vehicle

Getting milk turns sour for a property manager in London Ontario when thieves take his vehicle for a joyride.
Read the Story
OnStar advisor helping about during an emergency service.

Questions about our Emergency Services?

We’ve answered some of the most commonly asked questions people ask us about our Emergency Services.
See Questions
OnStar aids EMT first responders to help a passenger through the window.

Helping our heroes serve

See how OnStar supports the work of First Responders.
Learn More

We’re here for you through all kinds of emergencies

Emergencies come in many forms. Here are some of the ways we’re here for you.
A police officer arrives at a scene thanks to OnStar's vehicle mobile app.

OnStar joins police on the hunt for Member’s stolen vehicle

Getting milk turns sour for a property manager in London Ontario when thieves take his vehicle for a joyride.
Read the Story
OnStar advisor helping about during an emergency service.

Questions about our Emergency Services?

We’ve answered some of the most commonly asked questions people ask us about our Emergency Services.
See Questions
OnStar aids EMT first responders to help a passenger through the window.

Helping our heroes serve

See how OnStar supports the work of First Responders.
Learn More

Try our most popular features on us! 

Enjoy the most popular features OnStar has to offer - including in-Vehicle Data,* remote commands* and safety services* -in an eligible Chevrolet, Buick, GMC and Cadillac vehicle.*
Learn More
Two happy people seated at the front row of an OnStar-subscribed vehicle.