More ways to get assistance, in or out of your vehicle

July 8, 2022

More ways to get assistance, in or out of your vehicle

July 8, 2022

A family enjoying outdoors with Connected Services in their vehicle.

Being ready for the road ahead means having access to OnStar and Connected Services in your car and on your phone

With OnStar,* you’re always in the driver’s seat, even when you’re not.

That’s because Members have access to many OnStar and Connected Services products whether they’re inside or outside of their vehicles. In the vehicle, of course, you can simply push the blue OnStar button or red Emergency button.* (Here’s a reminder about which button to push, depending on the help you need.) Outside of the vehicle, you can still get assistance by calling 1.888.4ONSTAR (1.888.466.7827) or using the OnStar Guardian™ app* or your vehicle mobile app.*

Here are a few of those services Members have available to take with them.

Remote unlock

With everyone’s busy schedules, it shouldn’t come as any surprise to learn that every month more than 40,000 drivers in North America lock their keys inside their vehicles and call OnStar for assistance. By either using the vehicle mobile app or calling 1.888.4ONSTAR, Members can have their doors remotely unlocked* so they can get back to their lives.

Remote Door Unlock helps mom of two

After an enjoyable time zip-lining with her sons, Samantha lost her car keys. The day almost took a very inconvenient turn before an OnStar Advisor came to the rescue.

Read Samantha's Story

Stolen Vehicle Assistance

In depth and in detail

Learn more about Stolen Vehicle Assistance and how it can help.

Learn More

If your vehicle is ever stolen, you can take advantage of Stolen Vehicle Assistance* to help law enforcement as they attempt to recover it. When you notify OnStar and law enforcement of the theft, Advisors can utilize GPS technology to help authorities locate your vehicle. When conditions are appropriate, and at the direction of law enforcement, Advisors can send a signal to slow it down using Stolen Vehicle Slowdown.^® They can even prevent a thief from restarting your vehicle thanks to Remote Ignition Block.™

Vehicle mobile app

Keeping tabs on your vehicle is easy and convenient when you download the vehicle mobile app. With just a glance at the home screen, you can know when your vehicle needs service, air in its tires* or even a fill-up. It also includes conveniently located remote commands, so you can easily start or lock or unlock your vehicle right from the app. Download it today to get started.

Real-time and regular maintenance alerts

Healthy vehicles make for safe, happy drivers. Every month OnStar can send you an easy-to-read diagnostics report to keep you up to date on your vehicle’s health. You can also receive real-time Diagnostic Alerts* and Proactive Alerts.* Diagnostic Alerts are alerts based on current or existing vehicle conditions while Proactive Alerts use data from vehicle systems to predict potential issues. Plus, Dealer Maintenance Notification can notify your preferred dealership when service is needed. Learn more about Vehicle Diagnostics.

Guardian app

Help keep your family more protected in any vehicle with the OnStar Guardian app. Let your loved ones (you can share the app with up to seven people*) take more than 25 years of safety services with them on their phones so you can rest easier knowing a trusted friend is with them 24/7. The Guardian app delivers key OnStar safety services, such as Mobile Crash Response, Emergency Services, Roadside Assistance* and more.

Advisor is the voice of calm after a crash

Just two weeks after downloading the OnStar Guardian app, a college student found out how important it can be to have after a crash.

Hear Evan and Brian's Story

Roadside Assistance

Every driver is likely to need help on the road at some point, from a tow to fixing a flat tire to getting a jump-start. With Roadside Assistance,* an Advisor can connect with a local service provider to help get you back on the road. You can request Roadside Assistance by pushing the blue OnStar button, calling 1.888.4ONSTAR, or using the vehicle mobile app or Guardian app.* Learn more about Roadside Assistance.

Chevrolet vehicle tire getting fixed by OnStar.

So, the next time you’re on a road trip, jogging in the park or just picking up items at the store, you can feel more protected knowing you have OnStar and Connected Services. It’s a smart way to get the most out of your vehicle — even when you’re not in it.