We’re your ‘A’ team. Human. Helpful. Here for you.


Real care and comfort comes from real humans.

We all have that one friend we can always count on. At OnStar, we have more than 2,000 of them. Providing 24/7 service. Doesn’t matter what kind of help you need — a flat tire, lost and unwilling to admit it (happens more than you’d know), or just some reassurance in knowing someone is there — your OnStar Advisor has answers and connections to what you need. From Roadside Assistance* to Emergency Services* and much more.

Emergency Advisors

For those situations when the stakes are high, we have specially trained Emergency Advisors*. They’re skilled and prepared to guide you through the scary moments so you’re not alone. Whether it’s a crash, medical emergency, domestic disturbance, house fire, dangerous weather or another emergency, we’ll contact the appropriate 911* centre to request assistance be sent to the location of the emergency and stay on the line with you until First Responders arrive.

A smiling woman using a laptop to talk to an OnStar advisor while inside her vehicle.

[The Advisor] told me I had been in an accident and said they were calling an ambulance and the police. It made me feel better that there was someone there to make sure I was OK.

Thea C. | OnStar Member

Be safe out there 

This simple phrase means so much to OnStar Advisors. From assisting during emergencies to helping authorities recover stolen vehicles, our Advisors are committed to the safety and security of our Members.