An additional level of comfort

November 20, 2024

An additional level of comfort

November 20, 2024

When the unexpected happened, OnStar Member Maura R. reached out to an OnStar Advisor.

We’ve come to expect our devices will work all the time and almost anywhere we go. But that isn’t always the case. Stuff happens. Things break. Connections fail. Then what?

OnStar Member Maura R. has a story.

On Feb. 22, 2024, she left home and headed to a work event about three and a half hours away. She knew the first half of the drive well, so she was already on the road before she noticed she didn’t have cell service. That meant she didn’t have the navigation she usually relied on from her phone, and she couldn’t call anyone. Because it was a work trip, she didn’t want to be late.

“I have always had at least the safety package with OnStar,” Maura says, “and I would tell someone after this experience, ‘Get everything.’ They offer it for a reason.”

“I felt myself start to panic, gives you a little bit of anxiety, be on the road by yourself in the dark and not know where you're going,” Maura says.

Maura Rowin with her vehicle parked on the road.

“The OnStar Advisor made me feel one like I was safe,” she says.

“She was able to get me directions and set me up with Wi-Fi services,” Maura says.

“I felt myself start to panic,” she says. “It gives you a little bit of anxiety to be on the road by yourself in the dark and not know where you're going. I was basically in a panic mode. Do I try to find a place to pull off? Or do I keep driving? Then I remembered that I have OnStar.”

“With OnStar, I know that if something goes wrong, if I find myself lost or if I find myself in trouble on the road, there's going to be a friendly, helpful voice on the other end to help me with whatever's going on.”

—OnStar Member Maura R.

She pushed the blue OnStar button in her 2024 Buick Enclave. An OnStar Advisor took it from there. “They did more for me than I could have even known that I needed,” Maura says.

The Advisor let her know there was a nationwide cell outage. The Advisor got Maura directions* to where she was going and helped her set up the vehicle’s available built-in Wi-Fi^® Hotspot.* And then the Advisor connected her to her mother’s landline to check in. She made it to her work event on time and with a new appreciation for OnStar.

“So many people are not getting services because they think they have their phone,” she says. “That’s just not true. In a cell outage — or something more frightening than that — OnStar could be the only way to stay safe. It solidified my feeling that it’s necessary. You can push this button. You can get help.”