Cancel OnStar

While we’re sorry to see you go, we promise to never stop working to bring you the technology that makes every drive better. And we’ll be here for you when you’re ready to come back!

Cancel OnStar

While we’re sorry to see you go, we promise to never stop working to bring you the technology that makes every drive better. And we’ll be here for you when you’re ready to come back!
OnStar logo on a dark blue background.

How to cancel your OnStar subscription

You can cancel your account any time by pushing your blue button or calling an Advisor directly at 1.888.4ONSTAR (1.888.466.7827).

You can cancel your account any time by pushing your blue button or calling an Advisor directly at 1.888.4ONSTAR (1.888.466.7827).

 

Step 1. Log in to Owner Center and select OnStar.

Step 2. Open My Plans and then select the name of the plan you wish to cancel.

Step 3. Review your selection and click “cancel my plan.”

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FAQs:

What is OnStar’s Cancellation Policy?

How do I activate services or purchase a plan?

Your vehicle needs to be in an Active state to purchase a plan online.

 

To check if OnStar is active on your vehicle:

  1. Log in to your Account.
  2. Select your vehicle.
  3. If you see a Manage Plans button under OnStar, you can select it to view your current services or explore plans available to purchase online.
  4. If you see "Activate OnStar and Connected Services," you will need to push the blue OnStar button in your vehicle or call 1.888.466.7827 to speak with an Advisor.

How do I renew my plan?

  1. If your OnStar trial or plan has expired, or is expiring soon, you can renew by visiting My Plans.
  2. If you are in your trial period and purchased a plan, your paid service plan will begin once your trial ends.

How do I change my plan?

To add additional services to your existing plan, view available add-ons here.

To change your subscription to a different plan, push the blue OnStar button or call 1.888.466.7827 to speak with an Advisor

What happens to my payment if I cancel mid-month?

No refunds are available for prepaid plans or plans that were included in the purchase or lease of your vehicle. You may use the remaining term of your subscription from the date of cancellation. For customer-paid monthly recurring plan service plan, you will receive partial refund for unused days.

Once I cancel, when do my services end?

Once you cancel, your services will continue through the end of your billing period.

How do I resubscribe to OnStar?

To resubscribe online, log in to your Account, select “My Plans” and click the plan you wish to reactivate. You can also push your blue button or call directly 1.888.4ONSTAR (1.888.466.7827) to speak to an advisor.

Can I transfer an account?

You may transfer your OnStar service plan if:

  • You have an active, customer-paid OnStar service plan and account 
  • The primary driver does not change 
  • The new vehicle is equipped with OnStar hardware

If you still own the vehicle listed on your service plan, the plan cannot be switched to a different driver. Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in with an active OnStar trial.

What should I do if I sell my vehicle, trade it in or return a leased vehicle?

If you sell or trade in your vehicle, return a leased vehicle, or your vehicle is totalled because of collision damage, please call 1.888.4ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). They will update your account status or transfer your service. You'll also need the date the vehicle was sold, traded or totalled. If you’re not eligible to transfer your service plan, a refund, if applicable, will be given for the remaining service plan time you purchased.

Can I share my account with someone else?

Family Sharing allows you to share your GM vehicle(s) and available connected services with your Family Members, without the need to share your sign-in or security PIN on your account. To share your account:

1. Go to OnStar.ca. 
2. Select “My Account” at the top right. 
3. Sign in to My Account. 
4. Select the Family Sharing tab along the top of the screen.  
5. Select the Invite Family Member button. 
6. You’ll be taken to an information page that explains what a Family Member can do once the account is shared. Select Next.  
7. Enter your Family Member’s contact information. Select Next. 
8. Select the vehicle(s) you want to assign to your Family Member. Select Next. 
9. Confirm the information. If it looks good, select Send email invite. 
10. The system will send the invite. You will receive an email when they accept.

 

By inviting a Family Member, you’re sharing your vehicle with them, so make sure it’s someone you know and trust. You’ll receive an email when they accept your invitation.

Plans perfect for everyone

Find a plan with features that fit your needs — and wants.
Explore Plans
Side view of a person driving on an OnStar-subscribed vehicle.