A helping hand always on hand 

A male OnStar advisor smiling while wearing a headset.

 

Real care and comfort comes from real humans.

We all have that one friend we can always count on. At OnStar, we have more than 2,000 of them. Providing 24/7 service. Doesn’t matter what kind of help you need — a flat tire, lost and unwilling to admit it (happens more than you’d know), or just some reassurance in knowing someone is there — your OnStar Advisor has answers and connections to what you need. From Roadside Assistance* to Safety Services* and much more.
 

Emergency Advisors

For those situations when the stakes are high, we have specially trained Emergency Advisors*. They’re skilled and prepared to guide you through the scary moments so you’re not alone. Whether it’s a crash, medical emergency, domestic disturbance, house fire, dangerous weather or another emergency, we’ll contact the appropriate 911* centre to request assistance be sent to the location of the emergency and stay on the line with you until First Responders arrive.
Backside view of an OnStar emergency advisor wearing a headset while typing on a computer screen.
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We actually didn’t call you. You contacted us within seconds of the accident occurring! Before the dust from the air bags deploying [cleared], you were there making sure I was all right. 

Carolynn S. | Member 

We’re the “passion” in compassion

It’s rewarding to know we’re somebody’s safe space. From assisting during emergencies to helping authorities as they work to recover stolen vehicles, our Advisors are committed to the safety and security of our Members.