Missing keys equal missing car 

May 19, 2023

The myChevrolet mobile app helps an owner locate his stolen vehicle and work with police to get it back

You know that feeling when something is just not quite right? You sense it before you figure out what’s up.

 

“I had just walked through my kitchen where I normally hang my keys up, and I’m like, ‘That looks different. Why does that look different?’” Taylor Reeves says. “And then I realize my keys aren’t hanging there.”

 

His next move was out to the balcony of his apartment, because he can see his building’s parking lot from there. “And I see my spot is empty,” he says. “I was pretty panicked.”  

This was September 2022, in Edmonton, Alberta, and the reality of the situation quickly set in. Someone had gotten his keys and taken his 2016 Chevrolet Cruze. Reeves is 27 and works in social media marketing. Like most of us, he needs his car. And, like most of us, there were memories packed into that car. There was the 2019 road trip from Vancouver, B.C., to Montreal and then back through the northern U.S., hitting six provinces and 14 states. There were the nights in Vancouver when he was playing in a band and packed his drum kit into his car to get to and from gigs. But immediately, in that moment, there was the fact that he was supposed to have people over.

 

Step one: Cancel plans. “I called and said, ‘I think I have something to deal with,’” he says.  

 

Step two: Call the police.

 

“But you don’t really have any information to give them,” Reeves says. Just the basic vehicle information and a best guess about what might have happened, and when. After that, there’s nothing left to do but sit around and assume the worst — that he’d never see his car again.

 

Guiding police to the missing car

“But after some time, I realized I should check the myChevrolet app,* just to see,” Reeves says.

 

He realized he could locate his vehicle* with the app. It was about 20 streets away. He called the police back, and soon he was guiding them to his vehicle, which was on the move, eventually stopping not far from Reeves’ apartment. The thief was gone when police arrived, but the car was there — dirty and smelling of cigarette smoke, but it was there.

Security camera footage Reeves saw later showed the car being stolen around 7 a.m. He figures he had probably left his keys in his apartment door the night before. He didn’t go anywhere that day and didn’t notice a thing amiss until the keys weren’t where they should be.  

 

Looking back, and having never had his car stolen before, Reeves found the experience disorienting. “You really have no idea; you’re at a loss for what to do,” he says. OnStar’s technology changed that, and he had his car back three hours after he realized it was missing. Reeves had always enjoyed the OnStar connection to his vehicle, and remote start* was especially great. “I actually quite like the app,” Reeves says. Even more so now.

Which button should you push?

Which button should you push in order to get the fastest help from OnStar? Find out when to push the red or blue OnStar button.

Answering the call even before it was placed

With the OnStar Guardian app, an OnStar Advisor called Evan immediately, before he even knew what hit him. Read his story and many more from our Members. 

An app above

Access remote commands, check vehicle or charge status and more, right from your myChevrolet, myBuick, myGMC or myCadillac mobile app.

Which button should you push?

Which button should you push in order to get the fastest help from OnStar? Find out when to push the red or blue OnStar button.

Answering the call even before it was placed

With the OnStar Guardian app, an OnStar Advisor called Evan immediately, before he even knew what hit him. Read his story and many more from our Members. 

An app above

Access remote commands, check vehicle or charge status and more, right from your myChevrolet, myBuick, myGMC or myCadillac mobile app.